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FAQ


My ACCOUNT

Register an Account

1. Click My Account > Register (https://www.Thisnew.com/index.php?route=account/register) at the top right of the website to create a new account.

2. Complete the fields (marked with an * are required).

3. Ensure the information you entered is correct and tick the box for Policies and Agreements.

4. Click Continue button.

5. Congratulations! Your new account has been successfully created! A confirmation has been sent to the provided e-mail address. If you have not received it within the hour, please contact us.

 

Signing into Your Account

1. Click My Account > Login (https://www.Thisnew.com/index.php?route=account/login), fill out the E-Mail Address and your account Password in the Returning Customer Area.

2. Click Login Button (If you forgot your account password, please click Forgotten Password (https://www.thisnew.com/index.php?route=account/forgotten)Button and follow the instruction to reset your password.)

 

Forgot/Change Password

1. Click the Reset my password https://www.thisnew.com/index.php?route=account/forgottenlink. For security reasons, we will email you a link to complete the password reset process.

2. If you want to change your password, you can go to My Account page > Change your password (https://www.thisnew.com/index.php?route=account/password)

 

Update Account Information

1. Click My Account, enter My Account Page (https://www.thisnew.com/index.php?route=account/account).

 

2. Click Edit your account information Button (https://www.thisnew.com/index.php?route=account/edit), and you can change your personal details includes your name, E-mail address or phone number. Click Continue button after entering the information.

 

3. Click Modify your address book entries (https://www.thisnew.com/index.php?route=account/address button, you can then add your address. Click NEW ADDRESS button to add new address to your address book. If you want to set an address as a default address, please tick YES when you before you continue. You can also edit your address or choose to delete the address in your address book Entries.

 

4. About Wish List: You can add items to your Wish List when you are browsing our website. Just simply click the heart shape (you can find it on the product detail page under the Design button), if you like the product or wish to buy. You can manage your wish list by go to My Account > Modify your wish list (https://www.thisnew.com/index.php?route=account/wishlist). In your Wish List, you can choose to delete the product under Action session or click the title of the product to design and place your order.

 

If you have any other inquiries related to your account, please contact: service@office-malls.com

 

My Order

1. You can view your order history any time by go to My Account > My Order > View your order history (http://thisnew.com/index.php?route=account/order).

 

All your orders will be displayed. You can review the status area to check your order progress.

 

2. If you would like to change or cancel your order, please email us at: service@thisnew.com .

 

3. If you would like to change your shipping address for your order, please email us at: service@thisnew.com . Normally before we ship your order, you may change your shipping address successfully.

 

4. You can view your reward points under My Account > My Orders > Your Reward Points 对应链接.

 

Designing the Products


1. After clicking into product detail page, you can see a DESIGN button next to the product picture. By clicking the button, you will then go to design page for this product. 

2. You will see the Design Page like this following picture.


 

3. Add text or Edit text


 

4. Backgroundadd imageMaterials


 

5. Material Library

 


 

6. Undo/Redo, Copy/delete, Forward/Backward


 

7. Align Center & Opacity

 


 

8. Preview


 

 

9. Save your designs

 

Please remember to click Save button, after you finish your design. You can see your saved designs under My account > My order > My Design (https://www.office-malls.com/index.php?route=account/design).



Placing your order


After you finish your designing, click save button and then you will see this page.


Click ADD TO CART button, a success reminder will appear (eg. Success: You have added XXX to your shopping cart!).

 

Click Shopping cart and view your shopping cart, please enter your order quantity number and click refresh icon button.

 

Please note that the quantitys unit may be set or pack. For instant, our business card is 1 pack for 100 sheets. Thus, if you want to order 200 sheets, please enter the number of 2 in the quantity area.

 

After choosing the quantity, you can click checkout button to place your order.

 


Payments

We use PAYPAL as payment method. If you have any questions or issues relate to your payment, we kindly advise you to contact PAYPAL Customer Service Team.

Production, Shipping & Delivery

Production Time

Our products would normally take 1 to 3 business days to manufacture and we will ship your order immediately after production, however, Some special products would take longer as some complex manufacturing technique and process could be involved.

 

5-7 BUSINESS DAYS PRODUCTS: Retractable Banners, Paper Bags, Notebooks, Sticky Notes, Notepads.

 

Shipping & Delivery Time

We offer free standard shipping to all orders to US. The standard shipping normally would take 5 to 14 business days, not including our production time and it may differ in orders shipping to different states and areas. If you are seeking for a faster delivery option. Please send us your request to service@thisnew.com .

 

Return/Refund/Exchange

You can also request a customer service by email us at : service@thisnew.com. We will make it right at our top speed.You can email customer service team to request a refund or exchange within 5 business days after you receive the products. No request will be accepted after 5 business days since you receive the goods.

 

Unsubscribe/Subscribe to newsletter

 

1. If you want to unsubscribe or subscribe to our newsletter, you can click My Account > Newsletter > Subscribe/unsubscribe to newsletter.

 

If you would like to unsubscribe, please tick No. However, we strongly recommend you to subscribe to us in order to firstly get our discount information. If youd like to subscribe, please tick Yes.

 

Our Policies

Privacy Policy 

Terms&Conditions 


100% Satisfaction Guaranteed

100% Satisfaction Guaranteed

 

We want to make sure our customers can be 100% satisfied with our products and services! Thus, if you are dealing with any issues or you are not happy about your orders, we will try our best to make things right!

 

Our customer services team will stand by anytime to help you solve your problems. Dont worry, you can contact us first by sending us an email, let us know what your issues are. Then, we will response you at our top speed to give you the solution of your issues, which can be reprinting your orders or give your account full credit back of your orders.

 

Service Team E-mail Address: service@thisnew.com 

 

Still have questions?

Please Email us at service@thisnew.com , we will response you at our top speed.